FAQs | Motifiyou

FAQs

Most frequent questions and answers
  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/issues you can write to us at connect@motifiyou.com or call us on our helpline, and we’ll help sort things out.

You will automatically get subscribed to our marketing emails and SMS’s after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.

Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.

 For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund  which will reflect within 24-48 hours of initiation.

  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.
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